Our Contract

 

All bookings are made with Snip Snap Pty Ltd (ABN 91624122541) (us/we). By booking a trip with us you have agreed to be bound by the terms and conditions set out in these booking conditions. Your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation and/or invoice.

 

 

Standard Conditions

 

Any references to ‘FeelGood! Nature Tours’, ‘we’, ‘our’ and ‘us’ equates to Snip Snap Pty Ltd

Please take the time to read and understand the conditions of booking set out below before booking a trip with us.

 

We strongly recommend that you also read the information relating to your product or service before booking to ensure that you understand the itinerary, style, and physical demands of the tour you are undertaking. FeelGood! Nature Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

 

Although every effort is made, FeelGood! Nature Tours shall not be liable for any illness, injury, damages, loss, delay, or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance with COVID-19 coverage, should they have to cancel a trip at the last minute.

 

FeelGood! Nature Tours reserves the right to modify routes or itineraries, vehicle types, fares, days of operation, or even cancel tours when unforeseen circumstances arise. This is especially true during seasonal weather fluctuations and/or during national park closures.

 

Fares are shown in Australian Currency and are correct at time of printing but are subject to change.

 

 

Traveller Information

 

For us to confirm your travel arrangements, you must provide all requested details at the time of booking. Your full name, contact details, email address, dietary requirements (if applicable), nationality, or Australian postcode and any pre-existing medical conditions you have that may affect your ability to complete your travel arrangements.

For more information about how we treat your personal information, please refer to our Privacy Policy.

 

 

Customers Responsible Travel

 

The customer shall comply with all Government (Federal, State, and Territory) conditions of entry into Australia and/or at the time of travel for tour and transport services.

 

In the event that a traveler needs to unexpectedly cancel within 24 hours due to a Force Majeure event, visa restrictions, a medical condition, family reasons, or changes to regulations imposed by the government, the operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

 

It was previously recommended by the Department of Health that commercial passenger vehicle drivers and passengers wear fitted face masks whilst in transit to minimise the spread of the virus. This is no longer mandatory, but rather at the driver’s or traveller’s own discretion. Some remote regions have limited access to RAT tests, so multi-day travelers are still advised to bring some along.

 

In the unlikely event that a traveller must leave a tour midway after it has commenced, or attempt to join a tour after departure, the operator is not required to reimburse any aspects of the tour that they did not participate in. As part of this, the traveler is responsible for any relocation expenses incurred from the point of departure to their nominated destination and is the traveller’s responsibility and will not be reimbursed.

 

Note: Different cancellation conditions may apply if/when booked through third-party agents. Your travel consultant will advise if differences apply.

 

Travelers are strongly advised to purchase personal cancellation insurance at the time of booking.

 

 

Cancellations & Refund Policy

 

If you need to cancel a tour, a full refund will be offered if you cancel outside of 24 hours before your tour departure time and date. You must also provide us with written notification to cancel. Cancellations within 24 hours will incur a 100% cancellation fee.

 

A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.

 

Note different cancellation conditions may apply if/when booked through third-party agents, your travel consultant will advise if differences apply. We strongly advise travellers to take out personal cancellation insurance at the time of booking.

 

 

Cancellation by the Operator

 

Our trips are guaranteed to depart once minimum group sizes have been met for the tour, or in the event of a Force Majeure (refer below) resulting in the cancellation of a trip.

 

We have the right to cancel a trip at any time prior to departure if external events occur that deem it not viable for us to operate the planned itinerary.

 

 

Standard Cancellation

 

If we the tour operator cancel your trip, we can offer you a choice of:

 

(a) a 100% reimbursement of monies paid for your trip

 

(b) transfer amounts paid to an alternative departure date or tour operated by FeelGood! Nature Tours; or

 

(c) issued with a credit travel voucher to the amount paid for your trip, valid for 3-years

 

 

 

Force Majeure Cancellation

 

If a trip is cancelled due to a ‘Force Majeure Event’, we can offer you a choice of:

 

(a) a 100% credit voucher of monies paid for your trip; or

 

(b) a refund minus unrecoverable costs.

 

If the cancellation due to a ‘Force Majeure Event’ occurs after a trip has commenced, we can offer you a choice of a pro-rata:

 

(a) 110% credit voucher for the days that remain on your trip; or

 

(b) refund minus unrecoverable costs of the days that remain on your trip.

 

• Any credit travel voucher resulting from a cancellation as mentioned in (Cancellation by the Traveller):

• 3-year expiry date and may be applied towards any other available trip offered by FeelGood! Nature Tours;

• are not redeemable for cash;

• excludes flights or insurance as they will have their own booking conditions

 

In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. FeelGood! Nature Tours cannot be held responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess, or non-refundable flights.

 

A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

 

 

Acceptance of Risk

 

Australia is home to a wide range of dangerous animals, extreme weather conditions, and varied terrain. Experiencing these dangers while camping, hiking, or passing time outside may increase your personal risk. Safety is our number one priority and our guides are highly trained to ensure passenger safety at all times. FeelGood! Nature Tours cannot accept responsibility for any loss, injury, or accident caused by passengers onboard our tours.

 

 

Travel Insurance

 

We recommend all guests have personal travel insurance which should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident death, 24/7 medical expenses, and emergency repatriation with a recommended minimum coverage of US$ 200,000 for each of the categories of cover.

 

We also strongly recommend it covers cancellation curtailment, COVID-19 cover, personal liability, and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number, and the emergency contact number with you rather than the bank’s name and credit card details.

 

 

Alcohol Policy

 

Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and pose a threat to other passengers, our driver, or our vehicle. We also reserve the right to advise at any time prior to departure and whilst in operation, that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old, photo ID is required.

 

 

Child Policy (Age Requirements)

 

Due to the nature of the activities, we cannot accept children under the age of 12.

 

All travellers under the age of 18 years old must be accompanied by an adult or guardian.

 

Due to Australian liquor licensing laws, children under the age of 18 are not allowed in the area of a public bar where alcohol is being served.

 

 

Luggage Policy

 

To maximize the comfort of your journey no luggage storage facilities are provided on our day trips. It is recommended you bring a small day pack no bigger than 5-7kg.

 

Any inappropriate luggage presented on the departure day may result in refusal to board.

 

 

Pick-up & Drop-offs

 

We ask that you arrive at your meeting point at least 5 – 10 minutes prior to departure time. Failure to show at the correct meeting point on time will result in a ticket being forfeited. No refunds can be offered, nor can travel on another day of your choosing be guaranteed.

 

Failure to wait out the front of the designated meeting point could result in the tour guide being unable to locate you causing failure to load. FeelGood! Nature Tours cannot be held responsible for passengers who fail to load.